Use of private information policy (GDPR)

Last updated: 06.11.2018

Summary:

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text.

Our policy covers

  1. Why we value your privacy
  2. How we collect information
  3. What information we hold
  4. Where we store your information
  5. What we use your information for
  6. Who’s responsible for your information at our company
  7. Who has access to information about you
  8. The steps we take to keep your information private
  9. How to complain
  10. Changes to the policy

Why we value your privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information

We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.

Our website doesn’t use cookies or scripts that were designed to track the websites you visit. We don’t use analytics or native social media ‘like’ or ‘sharing’ buttons which also build profiles of your internet activity.

Our website creates a cookie on the user's client if a "Remember Me" checkbox is selected when logging into the website. This cookie can be identified with the prefix `joomla_remember_me` and is used to automatically log users into the website when they visit and are not already logged in.

We collect your email address when you sign up for one of our newsletters.

We ask for your account and contact information when you hire or buy something from us.

Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.

What information we hold

Where we store your information

When you contact us by email or through our website, we store your information in Joomla, our website software.  When you buy something, your information is stored in Virtuemart, our ecommerce platform, and if we do business, we store your information in our accounts software, Sage X3. We chose these systems partly for their commitment to security. All the data remains in Switzerland and are not stored in a Cloud.

What we use your information for

We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.

Who’s responsible for your information at our company

Sylvac SA - Chemin du Closalet 16 1023 Crissier CH - is responsible for the security of your information. You can contact them by email at if you have any concerns about the information we store.

Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our management team has access to everything you’ve provided, but individual employees have access to only what they need to do their job.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact us by email at .

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.

Pin It